Proteção do cliente e consumidor de serviços financeiros na União Europeia e lei polaca

Karol Magoń

Resumo


O artigo apresenta os principais pressupostos da Lei sobre o processamento de reclamações por participantes do mercado financeiro, bem como o Comissário Financeiro (Journal of Laws de 2016, item 892), sobre os meios de proteção dos clientes de serviços financeiros. Na primeira parte, o autor analisa as circunstâncias da entrada em vigor da lei. Em seguida, realiza uma comparação da Lei aos atos normativos que regulam a matéria analisada antes da entrada em vigor da lei. No final, o autor avalia o escopo, importância e natureza jurídica das soluções introduzidas na Lei para proteger os interesses dos clientes de serviços financeiros.


Palavras-chave


Cliente; Ouvidoria Financeira; Consumidor; Procedimento de ADR

Texto completo:

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Referências


COMISSÃO EUROPEIA. Regulation No. 1287/2006 of 10.08.2006 [introducing implementing measures to Directive 2004/39 / EC of the European Parliament and of the Council with regard to the obligations of investment firms in keeping registers, transaction reports, market transparency, admission of financial instruments to marketing and concepts defined for the needs of this directive, Directives 2006/48 / EC and 2006/49 / EC (OJ L 0 of 241/1 of 2 September 2006)]. União Europeia.

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PARLAMENTO EUROPEU E CONSELHO. Directive 2004/39 / EC of the European Parliament and of the Council of 21.4.2004 [on markets in financial instruments amending Council Directives 85/611 / EEC and 93/6 / EEC and Directive 2000/12 / EC of the European Parliament and of the Council and repealing Directive Rady 93/22 / EWG]. União Europeia. OJ of EU L: 145 of April, 30 2004.

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DOI: https://doi.org/10.18256/2238-0604.2019.v15i1.3213

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